Service Quality and Customer Satisfaction in Public and...

SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman Master of Business Administration (MBA) University of Dar es Salaam November, 2010 SERVICE QUALITY†¦show more content†¦Kayita Musa and Mrs. Rehema Kayita; there is nothing more wonderful in my life than being your son, May their souls rest in eternal peace. Abstract This study presents service quality as what customer says it is, as in the case of higher education because the â€Å"product† generated by higher education is not visible, tangible that cannot be held, analyzed and inspected for defects. The study offers insight on how universities in Tanzania have managed service quality and student satisfaction. A total of 102 respondents were involved in data collection process using questionnaires and interviews on students, administrative staff and departments selected at random. The study used descriptive cross sectional research design. The study on student satisfaction based on service quality attributes of service responsiveness, reliability and availability. Findings spell out service responsiveness; service reliability and service availability are significant in measuring service quality and also the level of student satisfaction. In the study students were not satisfied with the services that are rendered by different universities. The findings imply that public and private universities should adequately analyze service quality attributes ensuring that they meet the expectations and perceptions of the students as this will help in satisfying their expectations. Tanzania Commission for Universities (TCU) should enforceShow MoreRelatedThe Construction Industry Value Chain2845 Words   |  12 PagesESAMI THE CONSTRUCTION INDUSTRY IN KENYA AND TANZANIA: UNDERSTANDING THE MECHANISMS THAT PROMOTE GROWTH. The construction industry is a very important one. 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That is why Bangladesh is still a poor country. In Bangladesh, many public and private businesses, non-business and industrial organization has been emerged. My report â€Å"The Methods of Recruitment and Selection: A Case Study on Palmal Group of Industries† is a mere attempt to disclose the present scenario of HRM concepts andRead MoreCase 29 Panera Bread Company: Rising Fortunes?25159 Words   |  101 Pagesthe leading mobile communications service provider in Malaysia with over 11.4 million mobile subscribers as of 30 June 2009. Maxis was granted licences to operate a nationwide GSM900 mobile network, a domestic fixed network and an international gateway in 1993. It commenced its mobile operations in August 1995 and launched its fixed line and international gateway operations in early 1996. 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What is it About Reading free essay sample

Reality has never pleased me as much as living it through other people’s lives. I reckon some people may label it as fantasy, others may just call it fiction, however, I would just rather label it as an escape. Opening a book and reading the first sentence may be one of the most gratifying feelings I could experience over and over again without undergoing any monotony. Every book brings forth a new beginning. It unlocks my mind and prepares me to live moments, maybe personal or foreign, that will elicit sensations of delight within me. That’s what all books bring to me, an escape to liberate and imagine letters through images made up by myself. I recall the first time a book genuinely aroused all my senses as I read it. Handle with Care by Jodi Picoult was the barrier breaker. A novel that had nothing to do with me, nothing that even had the minimal propinquity to any of my life experiences, yet the author was capable of submerging me into every sentence with great eloquence. We will write a custom essay sample on What is it About Reading? or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It told the story of a young girl suffering from osteogenesis imperfecta (bone disease) and how her mother struggled to have enough economic stability to take care of her necessities. Having never lived that, Jodi Picoult built a scenario in my mind that played like a movie. I could hear, smell, taste, see, and touch everything the characters did because every word stimulated reactions within me. For a while, my eyes were opened but I couldn’t perceive anything else but the conversion of letters to images. It was a utopic state, one that I always find myself in as I grab a book to read. That’s it. That’s the most serene place I could find myself in. The worst of days could be unraveling around me, yet I could just escape everything, mute the world, with the opening of a book. Tranquility, silence, a runaway from the hectic state of over thinking. Forgetting about everything for a while and letting go of it to dive into someone else’s life. At this point, it’s even hard to believe how something as simple as the joining of words, could bring so much peace. How, as I sit to unravel a new novel, I mute the world. How, as I lay with my eyes open as I watch a movie in my mind, I zone out from what is said to call reality. In my case, books are my reality. They make me feel more alive, they make me experience indescribable moments, they make me feel infinity of emotions, they make me be someone I could never imagine myself being. Nonetheless, they make me be who I am today, because thanks to every word I’ve ever read, I’ve learnt something new. I’ve kept every moment in my mind, like a locked treasure that only I can open.

Vibration of Biceps Muscle Affect Volunteers Ability to Sense Joint P

Questions 1. How did vibration of the biceps muscle affect the volunteer's ability to sense joint position? Was this expected?2. Vibration changes our perception of joint position sense. Explain the mechanism behind this?3. What happened to the volunteer's ability to correctly weight-match when holding a constant load? 4. Can you think of any implications the above finding may have?5. How did vibration of the biceps brachii tendon affect the volunteer's ability to weight-match? Was this expected? Why or why not?6. Grasp Your Nose. Describe the sensation?7. Palm of Hand on the Head. Describe the sensation?8. Chin in Hand. Describe the sensation?9. Describe the mechanism behind the tonic vibration reflex (TVR). How does this explain the illusions? Answers: 1. The vibration of the biceps muscle affect the volunteers ability to sense joint position almost consistent and quickly for the non-dominating arm where as less consistent and quick for the dominating arm according to the data shown by control results. The sense ability of the dominating arm is high as compared to the non-dominating arm. The discrepancy in the measurement is less in case of non-dominating arm where as high for dominating arm. The overall discrepancy according to the controls results is less than zero. Whereas according to the vibration results sense ability is not consistent for both non-dominating and dominating arm. The discrepancy in the measurement is positive and high. The mean discrepancy is high for vibration results and less for controls results.No, it is not expected as the dominating arm has more sense ability for control and less for vibration.2. There are mainly two types of joints one is abnormal joint and the other is normal joint so first we have to check the type of joint as the most of the disturbances are on abnormal joints and if the joint is normal than there will be no disturbances. Sometimes the abnormal joint appears like normal joint then there is less need to test more proximal joints. So we have to test more and more joints until we did not find a successful normal joint. If we do not understand the type of joint then the perception made by us will prove wrong as we tested different joint.3. The volunteers ability to correctly weight-match when holding a constant load is good and correct in most of the cases but in some cases volunteers sense ability is wrong. The volunteers sense ability is not good in comparing same weights. The volunteer senses correctly in most cases when holding a weight equals to the reference weight but fails to sense when the weight is equal to the reference weight. 4. The number of errors in weight-match task of control result is less as compare to the weight-match task of vibration result. It is because the volunteer tells the test weight equals to the reference weight but it is little more than the reference weight. So I think that the volunteer may have implications in measuring a constant weight.5. The vibration of the biceps brachii tendon affect the volunteers ability to weight-match as the biceps of the dominating arm is more sensible so it gives a approximate correct answer where as the biceps of non-dominating arm is less sensible so it gives a less appropriate result.Yes, it is expected because the controlling and measuring ability of dominating arm is always greater than the non-dominating arm.6. The main operation of nose is to sense the smell that it is pleasant, unpleasant or neutral. The other operation is that it is useful in taking breath so when we grasp our nose it feels like having problem in taking breath also we will be un able to sense the smell of goods or environment. Also concentrates the eyes on the hand. When we grasp our nose with a hand the smell sense organs unable to operate and cannot work properly until and unless they did not get the input from nose. It will feel like having little pain in top edge of nose between the two eyes. 7. The sensation or feelings when we put the palm of hand on the head are like we have covered the whole head with a heavy thing and feels like the palm is heavy. This activity also makes the concentration of our mind and eyes under the palm. If we keep the palm on head for a longer period then it will also result in slow blood circulation rate in hand and will causes some pain in hand after a long period of time. If we continue keep the palm on head the head will start paining. 8. Body schema is defined as a posture of human body, whose main function is to understand the impressions coming from the sensory impulses and then express them in such a way that the fina l sensation of human body of different positions of body parts, location arises into awareness exciting with a next to kin to somewhat that already has been occurred. When the chin is in hand the senses are like a little pain in head right in the middle of for-head. If we move the hand slowly it feels amazing. It involves the aspects the central brain. If we hold the chin in hand with some pressure it will affect the mouth organs and it will start paining.9. It has to record that in every sequence of vibrating motivation stretch the muscle, exhilarating the main sensory ending of the influence spindle, causes them to fire. Intervening time, the minor endings and Golgi tendon organs come into sight to be fewer responsive to the vibrations. Furthermore, the main sensory endings give the impression to be proficient to pardon in regularity with pulsation at a rate of recurrence of 90 to 390 Hz. Electro my graphic study show that there would be a quantity of nervousness which appear stra ight away later than the submission of pulsation. This nervousness will get higher gradually and increasingly over the next fifteen to twenty two seconds prior to accomplishment a area of little variation in isotonic tonic vibration reflex. Motivation of the main sensory ending of the sway spindle cause sacking of the main motor neuron puddle afferent fibres which in turn stimulate the motor neuron puddle of the spinal string, most important to sluggish shot in the arm slimming down of the tremble muscle. So, this sluggish shot in the arm slimming down occur from beginning to end composite spinal and innermost spontaneous effect bow mechanisms. So, It has to be hassled that tonic vibrating reflex is not a simple spinal reflex, but a grouping of in cooperation spinal and supra-spinal mechanism. Refrences :- 1. Wiley Online Library: Login Options. 2015. Wiley Online Library: Login Options. [ONLINE] Available at: https://onlinelibrary.wiley.com/login-options. [Accessed 10 March 2015].2. Blasdell, Karen Sue. Transcendental Meditation And The Tonic Vibration Reflex. 1974. Print.3. Zaidell LN, Mileva KN, Sumners DP, Bowtell JL (2013) Experimental Evidence of the Tonic Vibration Reflex during Whole-Body Vibration of the Loaded and Unloaded Leg. PLoS ONE 8(12): e85247. doi:10.1371/journal.pone.00852474. Smith RL, Brunolli J. Shoulder kinesthesia after anterior glenohumeral joint dislocation.Phys Ther1989;69:10612.5. Voight ML, Hardin JA, Blackburn TA, et al. The effect of muscle fatigue on and the relationship of arm dominance to shoulder proprioception. J Orthop Sports Phys Ther1996;23:34852.6. Lnn J , Crenshaw AG, Djupsjbacka M, et al. Position sense testing: influence of starting position and type of displacement. Arch Phys Med Rehabil 2000;81:5927.7. Grigg P . Peripheral neural mechanisms in proprioception. Journal of Sports Rehabilitation1994;3:217.8. Annals of Neurology Volume 38, Issue 2, pages 155162, August 199, DOI: 10.1002/ana.410380206

Theme Of Blindness In King Lear Essays - King Lear, British Films

Theme of Blindness in King Lear In Shakespearean terms, blinds means a whole different thing. Blindness can normally be defined as the inability of the eye to see, but according to Shakespeare, blindness is not a physical quality, but a mental flaw some people possess. Shakespeare's most dominant theme in his play King Lear is that of blindness. King Lear, Gloucester, and Albany are three prime examples Shakespeare incorporates this theme into. Each of these character's blindness was the primary cause of the bad decisions they made; decisions which all of them would eventually come to regret. The blindest bat of all was undoubtedly King Lear. Because of Lear's high position in society, he was supposed to be able to distinguish the good from the bad; unfortunately, his lack of sight prevented him to do so. Lear's first act of blindness came at the beginning of the play. First, he was easily deceived by his two eldest daughters' lies, then, he was unable to see the reality of Cordelia's true love for him, and as a result, banished her from his kingdom with the following words: ?..................................for we Have no such daughter, nor shall ever see That face of her again. Therefore be gone Without our grace, our love, our benison.? (Act I, Sc I, Ln 265-267) Lear's blindness also caused him to banish one of his loyal followers, Kent. Kent was able to see Cordelia's true love for her father, and tried to protect her from her blind father's irrationality. After Kent was banished, he created a disguise for himself and was eventually hired by Lear as a servant. Lear's inability to determine his servant's true identity proved once again how blind Lear actually was. As the play progressed, Lear's eyesight reached closer to 20/20 vision. He realized how wicked his two eldest daughters really were after they locked him out of the castle during a tremendous storm. More importantly, Lear saw through Cordelia's lack of flatterings and realized that her love for him was so great that she couldn't express it into words. Unfortunately, Lear's blindness ended up costing Cordelia her life and consequently the life of himself. Gloucester was another example of a character who suffered from an awful case of blindness. Gloucester's blindness denied him of the ability to see the goodness of Edgar and the evil of Edmund. Although Edgar was the good and loving son, Gloucester all but disowned him. He wanted to kill the son that would later save his life. Gloucester's blindness began when Edmund convinced him by the means of a forged letter that Edgar was plotting to kill him. Gloucester's lack of sight caused him to believe Edmund was the good son and prevented him from pondering the idea of Edmund being after his earldom. Near the end of the play, Gloucester finally regained his sight and realized that Edgar saved his life disguised as Poor Tom and loved him all along. He realized that Edmund planned to take over the earldom and that he was the evil son of the two. Gloucester's famous line: ?I stumbled when I saw? (Act IV, Sc I, Ln 20-21) was ironic. His inability to see the realities of his sons occurred when he had his physical sight but was mentally blind; but his ability to see the true nature of his sons occurred after having his eyes plucked out by the Duke of Cornwall. Fortunately, the consequences of Gloucester's blindness throughout the play was minimal, after all, he was the only one to die as a result of his tragic flaw. Albany was another character suffering from the classic case of blindness, but luckily for him, he survived his battle. Albany's case of blindness was purely a result of the love he had for Goneril. Although he disapproved of Goneril's actions, he would only mildly argue his case. When Goneril forced Lear to reduce his army so that he could stay in their castle, Albany protested: ? I cannot be so partial, Goneril, To the great love I bear You -? (Act I, Sc IV, Ln 309-310) Albany's deep devotion to Goneril blinded him from the evil she possessed. His inability to realize how greedy and mean Goneril was after

First Love Essay Sample

First Love Essay SampleWriting a love essay requires a lot of courage, devotion and an understanding of the emotional realm. There are no shortcuts to write a love essay, as every piece of work needs to be meticulously composed. However, there are some tips you can follow for getting started with writing a love essay. Following these simple guidelines will help you write a great love essay.Write a love essay that expresses your feelings for your potential love. No matter what your background or education is, if you truly love someone you can express this through your writing. If you find yourself struggling to express your love for your love, it is time to seek help from a professional.Remember, you are writing about the subject of love. It is important to present your thoughts in a well structured and engaging way. Make sure that you use a chronological order, and complete your assignment on time. Your writer's block can take over at any time.Begin your essay with a study of good ba ckground information. This will help you create an interesting thesis statement that you will use to weave throughout your essay. This statement should address the relationship between the reader and you, and not any particular romantic situations you might be experiencing with the person you are writing about.It is important to begin your essay with an end. You need to conclude with a sense of satisfaction. Start off with a good idea about what you want to say, and then follow through. This will help you avoid repeating the same thoughts and instead allow your mind to flow as you express your ideas.Any love letter is incomplete without a kiss. The phrase 'kiss your mother' often evokes images of sweet kisses but actually writing this part in a love poem requires more writing skill than that. Writing a love letter is only half of the job. Here are some helpful tips for expressing your love for your mom by writing a love poem.Know what type of person you are writing about. A good exa mple of writing a love poem would be a love poem to mom, father, best friend, boyfriend, girlfriend, or a special someone. Do not just list a number of people. Give yourself the opportunity to expand upon the words you think best describe your love.Writing a love letter can be challenging, but if you follow these tips you will be able to write a great love letter and make the process easier and faster. Having all of this information in place will help you to move forward without any problems.

european union expansion essays

european union expansion essays Since the creation of the European Union its purpose has been to unite the European continent into one cohesive organization. In order for this goal to be fully realized all European nations must be included under this conglomeration of states. Unfortunately the process is not quite so simple. It takes years of careful evaluation of numerous factors most importantly including economic status, respect for international law and basic human rights, and military status amongst other numerous yet equally important facts. Before a state can be admitted it must first be determined that by admitting the state that it will have a generally good affect on the community as a whole and not simply benefit any single nation. Political orientation also plays a large role in deciding whether or not to accept a nation, since the organization was partially founded on the idea of self determination. After taking into consideration all these facts it is easy to see why it takes so long to approve a sta te for membership within the EU. Any hastily made decisions could quite easily have long lasting socio-economic impacts on other members of the union and make them weary to admit new members. Now with the 2002 deadline to convert all funds to one European currency (the eurodollar), it is seen as being more important than ever before to be 100% sure of a nations stability. Another question before the committee is whether or not a given nation will be able to perform the duties, which it is required to under the European Union. The EU has shown through numerous meetings and treaties that in order to most efficiently integrate all European nations into one European community that the tasks for applicant nations be made clear from the start of negotiations. That is why the Copenhagen European Council defined the criteria, which applicants would have to meet before they could join the Community. These criteria concern, the stability of inst...

The price of Everything Term Paper Example | Topics and Well Written Essays - 1500 words

The price of Everything - Term Paper Example The conclusion of research is that there is an economic order, which exists, run the world markets, and controls it through variation in prices of everything. There is a lesser possibility that one force may control this activity however existence of loose understanding between a group of firms or pressure groups cannot be denied. Keywords : Price, economics, crisis, people, manufacturing, markets, order. The Price of Everything-A Parable of Possibility and Prosperity. Introduction. The Price of Everything-A Parable of Possibility and Prosperity, is a tale of spontaneous, natural, automatic, emergent order and the role prices and markets play in organizing economic activity irrespective of geographical boundaries. The author, Russell Roberts who himself is an economist tells the story of a boy, Ramon Fernandez, a Cuban immigrant tennis player raised in capitalism. The novel is set in the San Francisco Bay area after an earthquake. Ramon, who has since grown into a young man and has b ecome a star tennis player at Stanford, and his girlfriend Amy, a Stanford volleyball player, are trying to buy a flashlight. They visit two large retailers: Home Depot and the fictional Big Box in Hayward. Home Depot is out of flashlights. Big Box, on the other hand, has plenty of flashlights. However, unlike Home Depot, Big Box has announced that they have raised the prices on all of their items because of the earthquake. Is this price gouging? How dare a retailer profit from an emergency and squeeze their customers when they most need the supplies?. This, understandably, has upset many people who think it is unfair that Big Box acted opportunistically by raising its prices, taking advantage of the disaster for personal profit. The other main character in the book is a woman, Professor Ruth Lieber, the provost of Stanford University and Amy's economics teacher. Lieber takes on the role of teacher outside the classroom in order to help Ramon understand the role that markets and pri ces play in people's lives. In the course of the book, she teaches Ramon to see that prices help coordinate economic activity and they help steer resources to their most-valued use. She also teaches Ramon that much of the economic order we see is of the unplanned variety. At the beginning of the appendix to his new novel, Russell Roberts writes: â€Å"This book is my attempt to give the beginner and the expert a better understanding of the role prices play in our lives — how they create harmony between the competing desires of consumers and entrepreneurs, and how they steer resources and knowledge to transform and sustain our standard of living.† The economic lessons that Ruth Lieber tried to pass on to Ramon and Amy The novel discusses at length the role prices play in the life of people. Three most important lessons given in the novel are :- 1. Why raising prices during a crisis (Price gouging) is not a damaging and objectionable matter. 2. How prosperity is created and sustained. 3. Existence of unseen economic order and harmony that shape our daily lives. Price gouging refers to artificially inflated prices on necessities after a disaster, natural or otherwise. Missouri has seen price gouging after the Sept. 11 terrorist attacks, Hurricane Katrina in 2005 and other severe storms in the state. In Missouri-USA, it is against law to take advantage of a desperate situation by drastically increasing prices on merchandise, whether it's gasoline,